Client Care
Contact
We are a small team and we answer our own email. Whether it is a question about a silhouette, a return, or which bag suits how you actually carry things, write to us.
contact@generalbirchmark.store
We reply within one business day, Monday to Friday.
Returns and orders
Include your order number and we will be able to help straight away. Shipping and returns details are on the Shipping and Returns pages.
Address
General Birchmark
7608 McMullen Way
Sacramento, CA 95828
United States
This is our business address for correspondence. It is not a showroom, and returns should only be sent using the prepaid label we provide.
Press and partnerships
Email us at the address above with “Press” in the subject line.