Returns

30 days

If a piece is not right, you may return it within 30 days of delivery for a full refund. Returns are complimentary within the United States.

Condition

Items must be returned unused and in their original condition, with the dust bag, any detachable straps or chains, and the original packaging included. We are not able to accept a bag that has been carried, marked or altered.

How to return

1. Email contact@generalbirchmark.store with your order number and the piece you would like to return.
2. We will send you a prepaid return label within one business day.
3. Repack the bag in its dust bag and original box, attach the label and drop the parcel off.

Refunds

Refunds are issued to the original payment method once the return has been received and checked, usually within three business days of arrival. Your bank may take a further 5–10 days to show the credit.

Exchanges

To exchange a piece for a different colourway or silhouette, return the original for a refund and place a new order. This is the fastest route and avoids holding your replacement while the return is in transit.

Faulty items

If a bag arrives damaged or develops a fault, contact us with your order number and a photograph. We will repair or replace it, or refund you in full, whichever you prefer. This is in addition to your statutory rights.