Refund Policy

Last updated 31 August 2026.

30-day returns

You may return any piece within 30 days of delivery for a full refund. Returns are complimentary within the United States.

Condition

Items must be unused and in their original condition, returned with the cotton dust bag, any detachable straps or chains, and the original packaging. We cannot accept items that have been carried, marked, altered or damaged after delivery.

How to start a return

Email contact@generalbirchmark.store with your order number and the item you wish to return. We will send a prepaid return label within one business day.

Refunds

Once your return arrives and has been checked, we issue a refund to the original payment method, normally within three business days. Your bank or card issuer may take a further 5–10 days to display the credit. Original shipping was complimentary, so there is nothing to deduct.

Exchanges

We do not process direct exchanges. Return the original piece for a refund and place a new order for the colourway or silhouette you prefer — this is faster and avoids your replacement being held while the return is in transit.

Faulty or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, contact us with your order number and a photograph. We will arrange a repair, a replacement or a full refund, whichever you prefer, at no cost to you. This does not affect your statutory rights.

Late or missing refunds

If you have not received a refund 10 business days after we confirmed it, contact your bank first, then email us and we will chase it.

Contact

contact@generalbirchmark.store